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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jianna Moreno

March 4, 2026

5  out of  5
rating by Jianna Moreno
"Their staff are very friendly and very helpful. They provide the best customer service. Decatur State Farm is the best, totally recommend!"
We responded:
"Thank you, Jianna, for your kind words! We're glad to hear that our staff's friendliness and helpfulness made a positive impact. Your recommendation means a lot to us. "
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Megan Metz

March 2, 2026

5  out of  5
rating by Megan Metz
"Tiffany made this process so easy and stress free for my husband and I, and got us incredible rates on our auto and life policies!"
We responded:
"Thank you, Megan, for sharing your experience! It's great to hear that Tiffany was able to make the process easy and stress-free while securing incredible rates for your auto and life policies. We appreciate your feedback and support. "
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Kassity Cannon

March 2, 2026

5  out of  5
rating by Kassity Cannon
"Rachel helped me and she was amazing! She answered and my questions and replied fast! Will definitely keep using State Farm and her!"
We responded:
"Thank you Kassity. Glad we could help you out!"
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Deborah stanley

February 28, 2026

5  out of  5
rating by Deborah stanley
"Super efficient and fast I changed from Progressive due to the ongoing increase in prices and I called this office and everyone I spoke to was extremely helpful and the switching over process was so easy. It was amazing and they gave me a much better price than Progressive."
We responded:
"Thank you Deborah for your ⭐️⭐️🌟⭐️⭐️ review. "
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Hagen Barrington

February 26, 2026

5  out of  5
rating by Hagen Barrington
"Rachel Howard is my agent! She really is the best. She always gets me the best deals and helps me out with any questions I have, couldn’t thank her enough!"
We responded:
"Thank you so much Hagen. We appreciate your business and the 5 star review!"
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DJ Tinsley

February 26, 2026

5  out of  5
rating by DJ Tinsley
"Great prompt & friendly service from Felicia this afternoon! I appreciate the continued great service from this agency!"
We responded:
"Thank you DJ good to hear of your positive experience. "
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Terry Williams

February 24, 2026

5  out of  5
rating by Terry Williams
"Amanda Miller with Cary Bohn State Farm is prompt and professional when she reaches out to me concerning my coverage and any questions I may have"
We responded:
"Thank you Terry for the review. We are proud to have Amanda on our team and glad she was able to provide you with 5 star service."
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Jose Sauceda

February 22, 2026

5  out of  5
rating by Jose Sauceda
"Great customer service Felicia was very helpful and kind"
We responded:
"Thank you, Jose, for your feedback! We're glad to hear that Felicia provided you with helpful and kind service. Your support means a lot to us. "
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Dawn Fee-Joiner

February 21, 2026

5  out of  5
rating by Dawn Fee-Joiner
"Rachel Howard is always quick to respond and does a fabulous job getting us the best rates available!"
We responded:
"Thank you, Dawn, for your feedback! We're glad to hear that Rachel is providing you with prompt responses and great rates. Your support means a lot to us. "
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C Harris

February 21, 2026

5  out of  5
rating by C Harris
"I worked with Amanda on new business for home and cars. The quote was right and the process was seamless. A little issue at first with payments being misapplied but Amanda got it worked out and that's what counts. Good communication."
We responded:
"Thank you for sharing your experience. It's great to hear that Amanda was able to resolve the payment issue and provide you with seamless service for your home and car insurance. We appreciate your feedback and look forward to assisting you in the future. "
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Frank Amorella

February 21, 2026

5  out of  5
rating by Frank Amorella
"I loved the service. Saira was very helpful.It was the best insurance company for me. Thank you. Saira.🌹"
We responded:
"Thank you, Frank, for your kind words and for highlighting Saira's helpful service. We're glad to hear that you found our agency to be the best fit for your insurance needs. Your feedback means a lot to us. "
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richany urdaneta perez

February 20, 2026

5  out of  5
rating by richany urdaneta perez
"Maria Un servicio excelente"
We responded:
"Gracias, Richany, por tus amables palabras sobre el servicio de María. Nos alegra saber que tu experiencia fue excelente. Estamos aquí para ayudarte siempre que lo necesites. "
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Mike Profitt

February 20, 2026

5  out of  5
rating by Mike Profitt
"Iam extremely happy with Cary born State Farm office. My agent Rachel is the very best, she is helpful and knowledgeable with my needs. I highly recommend this office to any one looking for a great price and very good staff. Thank you so much!! After driving for 55 years this was the best change I ever made."
We responded:
"Thank you, Mike, for sharing your experience with us. It's great to hear that Rachel has been helpful and knowledgeable in meeting your needs. We appreciate your recommendation and are glad you found the change worthwhile after 55 years of driving. "
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Michelle Boyd

February 20, 2026

5  out of  5
rating by Michelle Boyd
"Saira provided excellent service."
We responded:
"Thank you, Michelle, for your feedback. We're glad to hear that Saira provided you with excellent service. Your support means a lot to us. "
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Wendy Templeton

February 20, 2026

5  out of  5
rating by Wendy Templeton
"Rachel is awesome! She has helped us tremendously throughout the years to meet all of our needs with insurance!"
We responded:
"Thank you Wendy. We appreciate your business and the 5 Star Review!"
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Jessica Ureno

February 15, 2026

5  out of  5
rating by Jessica Ureno
"Great service and affordable price."
We responded:
"Thank you, Jessica, for your feedback! We're glad to hear you found our service great and our prices affordable. Your support means a lot to us. "
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Amy Rust

December 31, 2025

5  out of  5
rating by Amy Rust
"Always very helpful."
We responded:
"Thank you Amy. We have always enjoyed serving you and your family!"
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Tyson _Schreier

December 23, 2025

5  out of  5
rating by Tyson _Schreier
"Wrecked my car, he walked me through everything and did a great job dealing with the situation. Super knowledgeable and helpful throughout the whole process. Strongly recommend! Thanks Cary!"
We responded:
"Thank you, Tyson, for sharing your experience! It's great to hear that Cary was able to guide you through the process and provide the support you needed. We appreciate your recommendation and trust in our services. "
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Richard Aguirre

December 18, 2025

5  out of  5
rating by Richard Aguirre
"Always a pleasant experience working with this office."
We responded:
"Thank you, Richard, for sharing your experience with our office. We're glad to hear that working with us has been enjoyable for you. Your feedback means a lot to us. "
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Jackie Hughes

December 1, 2025

5  out of  5
rating by Jackie Hughes
"Felicia regarding homeowners is a very attentive lady!"
We responded:
"Thank you, Jackie, for your feedback! We're glad to hear that Felicia was attentive to your needs regarding homeowners insurance. We appreciate your support."
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Dan Konz

November 26, 2025

5  out of  5
rating by Dan Konz
"Called to have new coverage for a new vehicle and an old one discontinued. It was done immediately and Felicia called back to confirm everything very helpful on this ."
We responded:
"Thank you for the 5 star review. Have a wonderful Thanksgiving Holiday =)"
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Cindy Grundy

November 10, 2025

5  out of  5
rating by Cindy Grundy
"Felicia sends alerts out to me to keep me updated on changes on my accounts. Her attention to detail is greatly appreciated."
We responded:
"Thank you, Cindy, for your kind words about Felicia's service. We're glad to hear that her attention to detail and updates are helpful to you. Your feedback is valuable to us."
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Tucker Schuring

November 6, 2025

1  out of  5
rating by Tucker Schuring
"Please tell Rachel Howard to stop spam emailing me. She is the reason y'all lost my policies"
We responded:
"Sorry for your experience. We strive for the best and sorry we missed the mark. I checked our records and it does show 3 emails were sent to you and no replies were received asking for no further communication. Hope you have a blessed day!"
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Elizabeth Miller

October 17, 2025

5  out of  5
rating by Elizabeth Miller
"Felicia was very helpful in answering my question!"
We responded:
"Thank you for your reply. We are thankful for your business and hope you have a great day!"
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Kathy Hannah

October 9, 2025

5  out of  5
rating by Kathy Hannah
"We absolutely love State Farm! I have to thank Rachel for EVERYTHING she has helped us with she was referred to us by our daughter a long time ago, it’s been a pleasure doing business with SF. All the girls up there are amazing and so easy to talk to. thank you Felicia for your kindness and help."
We responded:
"Thank you Kathy for the kind words. We appreciate all of your family’s business over the years!"